Last updated: 2026
Privacy Policy
This page is maintained by Meditrust to explain how we handle personal information when you use our website and enquiry service.
1. Who we are
Meditrust is a UK-based medical travel consultancy. We help UK patients understand their options and connect with carefully selected clinics in Turkey. We do not provide medical treatment or medical advice ourselves.
2. What information we collect
When you submit an enquiry through our consultation form, we collect the details you choose to provide. This typically includes:
- Name, email address and phone number
- Treatment interests, goals and preferences
- Travel preferences, budget range and preferred timing
- Relevant medical background you choose to share
- Any documents or images you upload to support your enquiry
We also collect technical information such as your IP address, browser type and device information through standard web server logs and any cookies or analytics tools we use.
3. How we use your information
We use your information to respond to your enquiry, coordinate with partner clinics, arrange consultations, and provide ongoing support before and after any treatment you choose to pursue. We may also use it to improve our service, send you relevant updates (where you have agreed), and comply with legal obligations.
4. Sharing your information
We share your information only when necessary to deliver our service. This includes sharing relevant details with the partner clinics and coordinators involved in your care, and with the service providers that host our website and send our emails. We do not sell your personal information.
5. Data hosting and subprocessors
Our website and data are hosted on Lovable Cloud, which uses Supabase for database and storage services. Email notifications are sent through Lovable's email infrastructure. These providers act as subprocessors on our behalf and are contractually bound to protect your data.
7. Data retention
We keep your personal information for as long as necessary to provide our services, support your enquiry, and meet our legal and regulatory obligations. When information is no longer needed, we delete or anonymise it securely.
8. Your rights
You have the right to access, correct, delete or restrict the use of your personal information. You can also object to processing and, where applicable, request a copy of your data. To make a request, contact us at info@meditrust.uk.
9. Security
We take reasonable technical and organisational measures to protect your information from unauthorised access, loss or misuse. However, no online service can be completely secure, and we cannot guarantee absolute security.
10. Contact us
If you have questions about this Privacy Policy or how we handle your data, please email info@meditrust.uk or write to us at our London, United Kingdom address.